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Customer Service Accounts Advisor

Customer Service Accounts Advisor

  • Location

    Manchester

  • Sector:

    Business Support FM

  • Job type:

    Permanent

  • Salary:

    £18,000 - £22,000

  • Contact:

    Caroline Kingsley

  • Contact email:

    caroline@kingsleyrecruitment.co.uk

  • Job ref:

    CK17129

  • Published:

    3 months ago

  • Expiry date:

    2018-05-14

  • Consultant:

    #

Due to continued growth and success, my client is looking for a Customer Service Advisor to join the existing team.

About You:

You will have experience of using all Microsoft packages, you will also have had experience of dealing directly with clients or customers. You will have at least 2 years experience within a customer service role.

You will;

  • Be highly organised and able to manage your own time
  • Have good communication skills
  • Possess a calm and confident manner
  • Have excellent IT skills
  • Be able to work well under pressure
  • Be a team player
  • Demonstrate attention to detail

The Role:

  • Communicate effectively with customers and suppliers
  • Process customer requests
  • Keep accurate records of all calls
  • Resolve customer queries using own initiative and escalating when necessary
  • Act as key internal contact for a number of existing customer accounts
  • Create basic reports
  • Input and maintain the CRM system

Essential Requirements:

  • PosessExcellent IT skills
  • Ability to understand and interpret information/problems and respond accordingly
  • To be supportive of others both in the immediate team and company wide
  • Strong attention to detail skills and be able to work under pressure
  • Understand the need for change and adapt to new tasks or situations