MOJ Fast-track Claims Handlers

MOJ Fast-track Claims Handlers

  • Location


  • Sector:

  • Job type:


  • Salary:

    Up to £24k

  • Contact:

    Kathryn Wycherley

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £30,000.
The handler will manage the claim from inception to settlement pre-litigation. 

Key Accountabilities 

  • To proactively manage a caseload of PL/EL claims up to and including reserve limits of £30,000 to conclusion 
  • Maintain accurate data on relevant case management system 
  • Comply with set client SLA’s 
  • To attend client review meetings and assist with client project work where applicable 
  • Undertake appropriate additional tasks provided by the team leader 
  • Ensure quality service standards and productivity levels are maintained to a high standard 
  • Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks 
  • Allocate new claims as and when required 
  • Carry out supervisory tasks appropriate to level and as per management instructions Prior knowledge, skills and experience 
  • Minimum 2 years claims handling experience 
  • Experience dealing with quantum up to 25k 
  • Experience in the evaluation, negotiation and settlement of Public/Employers' Liability Claims 
  • Flexible approach to work 
  • Supervisory experience is desirable