Purpose of Role: 

To manage the operation and development of Commercial Property Department and ensure the efficient and professional handling of cases within it                                                            

Responsibilities:             

• Day to day supervision of dedicated Fee Earners and support staff           
• To ensure the effective and appropriate operation of Commercial work including the handling of cases in compliance with relevant internal and external professional standards.
• Ensure personal and departmental compliance with Code of Conduct and other relevant external regulations and professional guidelines.
• Promote the effective use of the Firm’s Case Management system.
• Ensure provision of up-to-date, accurate, effective, practical and equitable legal advice and representation for personal caseload and across the category
• Assist in the investigation of any complaints relating to commercial matters and referring the same to Complaints Director as appropriate
• Support and supervision of work for all staff working within the Department
• Provide direction and leadership to all staff in the Department.
• Performance monitoring and supervisory review of work for all Department staff
• Identifying and resolving problems and referring any matters of concern immediately to the Executive Chairman/Practice Director, as appropriate
• To ensure the efficient administration and handling of cases by all Department staff to include
• Taking instructions in person, in writing or by telephone from new and existing clients
• Representing clients
• Maintaining an up-to-date knowledge of current law and trends
• Maintaining an electronic file review diary
• Producing bills
• Time recording
• Monitoring and management of service, quality and operations within the department to agreed standards of excellence
• Financial management and budgeting to ensure continued profitability of department to agreed targets
• Optimise the Practice recovery of costs and disbursements within department
• To work with the Executive Chairman and Practice Director to develop the Practice, including standardisation, marketing initiatives and improvements to systems
• Fully and actively contribute to the effective operation and development of the Department and Practice through Departmental Meetings and other formal and informal mechanisms
• Create, maintain and enhance productive working relationships with colleagues and relevant external bodies
• Represent the Practice in the community
• Obtain new cases for the Practice in accordance with relevant external regulations and internal marketing statements
• Attendance at networking events
• Promote the vision, priorities and objectives of the Practice
• Undertake any relevant training and/or professional development as recommended by the Practice Director
• To carry out all duties accurately and efficiently, within internal and external guidelines to agreed deadlines
• Any other tasks as appropriate to the role